Appointments can be made by phone or e-mail. To request an appointment by e-mail, click on the e-mail address below:
Northwest Arkansas Clinics:
479-524-7300 or CareClinic@jbu.edu
Fort Smith Clinic:
479-478-7048 or FSCareClinic@jbu.edu
When calling to schedule an appointment, the clinic staff will gather general information to assess the needs of the client, get contact information, and then place the potential client with a counselor that would best suit their needs. Clients will also need to complete a pre-session questionnaire In order to expedite services, clients are encouraged to complete this form prior to the first session. A PDF version of the form can be accessed by clicking on the applicable link below:
Individual Counseling Services: Individual Intake Form
Couple's Counseling Services: Couple Intake Form
Child/Adolescent Counseling Services: Child/Adolescent Intake Form
The clinic staff strives to answer any questions the caller may have.
Session times are based on the availability of counselors and staff, which typically are between the hours of 9:00 a.m. and 8:00 p.m. Monday through Thursday.
The Clinic is closed for major holidays and over Christmas break between the fall and spring semesters.
If inclement weather conditions occur and the school district in which your clinic is located cancels the school day to weather, your appointment is automatically canceled. We will follow up with you to reschedule your appointment at a later time. Please use your own judgment regarding safety during all adverse weather conditions.
We understand that it may be necessary to cancel an appointment. To help us be most efficient and responsible in the use of our time, we require that any changes be made at least 24 hours in advance. If there is a need to cancel a Monday appointment, that cancellation would need to be made by the Friday before the appointment. If you have scheduled two fifty minute sessions on the same day and need to cancel, we will need 48 hours advance notice. Any changes or cancellations received less than 24 hours in advance may be charged the regular per-session rate. Any missed appointments with no call received will be charged the regular per-session rate. Most insurance companies do not cover missed appointment charges.
"God's heart beating for a hurting world."