Technical Support Specialist


Position summary

Responsible for technical support and other specialized tasks in support of information technology initiatives of University.  Provides hardware/software troubleshooting skills in a dynamic, team environment.


Role Qualifications

  • Strong ability to create good will with staff, faculty, and students; servant attitude.
  • Ability to analyze problems effectively and generate solutions; keeps abreast of developments in computing and technology.
  • Strong organizational skills; adaptable; teachable; team player.
  • Commitment to the Articles of Faith, Mission, and Objectives of the University; and desires to be a role model for students by demonstrating an active Christian faith in personal example and in work related responsibilities.


Position Responsibilities

  • Diagnoses and repairs hardware and software problems, troubleshoots by phone or in person for all University entities.  Prepares documentation (instructional or reporting) when appropriate.  Maintains records in automated work tracking system. 
  • Utilizes client management systems to configure and implement systems for all University entities.
  • Provides timely support for classroom technology, printing, and specialized academic lab environments.
  • Works closely with peer and network technicians to provide technical support for information technology systems as directed.
  • Attends regularly scheduled team meetings.
  • Other duties as assigned.


 Essential Skills and Experience

  • Two or more years of PC and/or Macintosh hardware troubleshooting experience.
  • Proficiency with Intel-based microcomputers and Windows and/or Macintosh operating systems. 
  • Good written and oral communications skills necessary.


 Preferred skills and experience

  • Experience working in enterprise networking environments.
  • Experience with system management and deployment software.



  • Bachelor's degree preferred.


Reporting to this position

  •  No direct reports


Physical demands and work environment


  • Physical demands: While performing the duties of this job, the employee is occasionally required to walk; stand; sit; use hands; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Work environment: The noise level in the work environment is usually minimal.


About JBU

Information describing the university is available.



Please complete the application then email it along with your resume and cover letter to Only complete materials will be reviewed. Applicants selected for an interview will be contacted by the university.

Contact Information:
Office of Human Resources
John Brown University
2000 West University Street
Siloam Springs, AR 72761
Phone: 479.524.7223