Student Counseling Center

Counseling Satisfaction Survey

The John Brown University Student Counseling Center is committed to offering you professional counseling services. Please help us improve our services by answering the following questions. We are interested in your honest opinions, whether they are positive or negative. Your answers will be anonymous, unless you request a meeting to discuss your opinions. Thank you for your help.

Please fill in the blank or select the appropriate response:

Date:
What was the name of your counselor(s)?
How many counseling sessions did you have?	1-4 5-8 9-12 13 or more
What type of counseling did you receive?	Individual Couple Group Other:
Were you encouraged to seek our services?	Yes No If yes, by whom?
In your counseling experience, how much were you:	Very Little . . . . . . . . . . . . . . . . . . . . Very Much
Understood	1 2 3 4 5
Respected	1 2 3 4 5
Accepted	1 2 3 4 5
Listened to	1 2 3 4 5
Cared for	1 2 3 4 5
For the next set of questions, use the following scale:	No, Definitely not . . . . . . . . . . . . . Yes, Definitely
I had confidence in my counselor	1 2 3 4 5
I received the kind of service I wanted	1 2 3 4 5
I would recommend a friend to the Student Counseling Center	1 2 3 4 5
I was satisfied with the number of sessions I received	1 2 3 4 5
I gained insight into the problems I presented in counseling	1 2 3 4 5
I identified new alternatives to manage problems	1 2 3 4 5
I tried new behaviors to manage problems	1 2 3 4 5
I was committed to the counseling process	1 2 3 4 5
I am relationally healthier as a result of counseling	1 2 3 4 5
My understanding of the Christian life grew as a result of counseling	1 2 3 4 5
My spiritual life was adequately included in the course of counseling	1 2 3 4 5
Counseling helped me improve my performance in school	1 2 3 4 5
Counseling was an important factor in remaining in school	1 2 3 4 5
How satisfied are you with the service you received?	Quite Dissatisfied . . . . . . . .Very Satisfied 1 2 3 4 5
Would you seek help again from the Student Counseling Center?	No, Definitely Not . . . . . . .Yes, Definitely 1 2 3 4 5
In what ways was your counselor most helpful?
In what ways might your counselor be more helpful?
How satisfied are you with the way your appointment was scheduled?	Quite Dissatisfied . . . . . . . .Very Satisfied 1 2 3 4 5
Additional comments:
Please complete the following information ONLY if you would like to discuss your comments further:
Name:	Phone:
Whom do you wish to speak with?	Other: