Jackie WrightMrs. Jackie Wright, M.S.
Director of Student Support Services

Jackie Wright is married to Edwin Wright and has three grown children and three grandchildren. She and her husband live in Oklahoma and operate a cow/calf ranch. She has thirty years in education as a teacher, principal and superintendent. Mrs. Wright has a Bachelor's Degree in Elementary Education from Northeastern State University in Tahlequah, Oklahoma and graduate hours in School Administration and a Master's Degree in Reading also from Northeastern State. She is a Reading Specialist and holds a Reading Specialist Certification issued through the State Department of Education in Oklahoma.

Deborah Raiees-DanaMs. Deborah Raiees-Dana, M.A.
Math Specialist/Tutor Coordinator

Deborah Raiees-Dana graduated from John Brown University with a degree in Secondary Mathematics Education. She has her Master 's Degree in Anthropology, with a focus on Geographic Information Systems, from the University of Arkansas. Deborah has several years of tutoring experience with Student Support Services, both at John Brown University and at Ozarka College In Melbourne, Arkansas. Her most rewarding career has been that of a mother.


Mr. Jarrod HeathcoteJarrod Heathcote, M.S.
Academic Assistance Coordinator
/Learning Strategies Specialist

Jarrod Heathcote is married to Jennifer Heathcote who works in parent and alumni relations and they have three sons named Henry, Calvin and Abel. Graduating from JBU in 2008 with a B.S. in Youth Ministry Jarrod is very familiar with the Bible department. Jarrod was diagnosed in third grade with a learning disability and has been involved in learning centers and Student Support Services his whole academic career. He understands well what it is like to have a learning disability in college and how to succeed here at JBU. Jarrod has completed his graduate work holding a Master’s in Higher Education Leadership.


Kelsey HowardMrs. Kelsey Howard, M.S.
Reading/Writing Specialist


Kelsey Howard is a JBU alumna and a proud “Siloam townie.” Kelsey and her husband, Jordan, worked at the Philbrook Museum of Art (Tulsa, OK) in multiple capacities and taught English in South Korea for one year. She is a grateful recipient of the Rotary District 6110 Kirchner Award, which funded her time in London where she received a Master’s degree in Art History from the Courtauld Institute of Art. As an SSS advisor and JBU adjunct professor, Kelsey is thrilled to integrate her faith with a love of art, storytelling, critical thinking and powerful writing.


Mrs. Tedi HollabaughPhoto of Tedi Hollabaugh
Administrative Assistant

Tedi has over 17 years of service at JBU (Presidents office, Alumni, Facility Services & the Soderquist Center); she even remembers the campus when the goal was 1001 by 91’.  Tedi joined our Student Support Services staff in October of 2012; where she is enjoying the opportunity to interact with undergrads, this being her first time working in academics.  Tedi and husband Ron (05’) have two grown daughters (Melanie 00’ & Dawn 04’); five fantastic grandchildren and one very spoiled Siberian Husky named Woodly.