Information Technology Services

The mission of Information Technology Services is to enhance the teaching and learning processes and operational and strategic systems of John Brown University by effectively and efficiently serving the dynamic information technology needs of the University community.

ITS is committed to serving the academic and administrative computing needs of the University. We operate the Help Desk and public computing labs. We coordinate the purchasing of University technology equipment and services.

We are committed to providing information technology solutions that align with University goals and objectives. We will partner with you to analyze, design and develop appropriate systems that provide access to the information and technology you need.

Services provided by ITS include:

Application Services

  • Custom application development
  • Data management and reporting
  • Systems integration

Instructional and Media Services

  • Classroom technology
  • Distance learning
  • Event and media technology support
  • Media equipment check-out
  • Media Lab with supplies for class projects

Network Services

  • Internet bandwidth management
  • Network and telecommunications infrastructure
  • Network security
  • Servers
  • Wireless access

Technical Services

  • Client technical support
  • Hardware and software troubleshooting and repair
  • Technology procurement
  • Software licensing

User Services

  • Centralized Help Desk
  • Student computer labs
  • Training

 

The ITS Help Desk is a focal point for technology questions and service requests. It is staffed from 8 a.m. to noon and 1-5 p.m. Monday – Friday.

Contact (479) 524-7256 (extension 7256 on campus) for assistance, or email: help@jbu.edu.

 

For more information, visit the ITS home page.