Information Technology Services

Serving Our Community's Technology Needs

The mission of Information Technology Services is to enhance teaching and learning at John Brown University by effectively serving the dynamic technology needs of the University community.

ITS is committed to serving the academic and administrative computing needs of the University. We operate the Help Desk, Media Lab, and public computer labs. We coordinate the purchasing of University technology equipment and services.

We are committed to providing information technology solutions that align with University goals and objectives. We will partner with you to analyze, design and develop appropriate systems that provide access to the information and technology you need.

Services provided by ITS include:

Application Services

  • Custom application development
  • Data management and reporting
  • Systems integration

Client Services

  • Help Desk support
  • Event and media technology support
  • Equipment check-out
  • Media Lab with supplies and work space for class projects

Network Services

  • Internet bandwidth management
  • Network and telecommunications infrastructure
  • Network security
  • Servers
  • Wireless access

Technical Services

  • Client technical support
  • Hardware and software troubleshooting and repair
  • Technology procurement
  • Software licensing

 

The ITS Help Desk is a focal point for technology questions and service requests. The Help Desk offers 24/7 phone support.

Help Desk staffed hours are:

Monday-Thursday 7:00am—2:00am

Friday 7:00am—12:00am (midnight)

Saturday 10:00am—6:00pm

Sunday 2:00pm—2:00am

 

Contact (479) 524-7256 (extension 7256 on campus) for assistance, or email: help@jbu.edu.

 

For more information for current faculty, staff and students, visit the ITS home page on EagleNet.